We are purveyors of high quality HD stock video footage, with a focus on Nature & Action Sports. Whenever possible, we offer footage in the RED RAW format. If not, it's Quicktime ProRes 422 HQ. Once purchased, footage is immediately available for download. (Yes, immediately.) Furthermore, our licensing structure is simple - we know it can get confusing out there.
All transactions on Bigfootage.com are conducted in US Dollars. We accept international credit cards - your local currency will be converted to USD, and that conversion rate will appear on your credit card statement.
Right now, we accept only Visa and MasterCard.
To put it bluntly, we do not offer refunds. Since we deliver our products as digital files, there is no way for you to return the product - hence, no refunds. Before purchasing a clip from us, please download a comp/preview clip try out in your project, free of charge.
However, if you have purchased a clip and NOT DOWNLOADED IT (our fancy internets can tell), and request a refund, we will refund 100% of the purchase price within 30 days.
We are registered & located in snowy British Columbia, Canada, where the Selkirks meet the Purcells.
309 Jam Factory Lane
Nelson BC Canada
info [at] bigfootage [dot] com
For Customer Service & Support, please use the contact info above to get ahold of us. We'll help you out just as fast and best as we can.